Please call us before you visit the emergency room or urgent care!
Prescription refills requested by you or your pharmacy require 72 hours to process. Refills may be requested Monday through Friday from 8:00am to 5:00pm. Requests left with our answering service during non-business hours will not be filled.
*For All Routine Medications, Non-Narcotic Prescriptions: Please contact your pharmacy first for your refills on routine medications
*For All Narcotic Medications, Prescriptions: Refills may be requested Monday through Thursday 8:00am-5:00pm
To request a refill you will need to provide the following information:
- Name
- Date of birth
- Phone number where you can easily be reached
- Name and dosage of medication
- Name and location of pharmacy
We will only contact you if there is a problem. Please contact your pharmacy to verify that your medication is ready for pick up.
* Some narcotic and other controlled-substance prescriptions cannot be filled over the telephone. You will need to come into the office and pick up the original paper prescription.
Our office policy allows us to deny any requests for refills unless the patient has a follow up appointment scheduled. In the event that a patient is out of medication and an appointment is scheduled within 4 days, the provider will approve a refill that will last until your next scheduled appointment. However, if that appointment is canceled after receiving the short-term refill, future refills will only be filled at the time of your next appointment.
Are you having trouble with the costs of medications? Please use this guide to find ways for you and your family to save money on prescriptions. Prescription Drug Cost Resource Guide
Tufts Medicine at Lowell General – Patient Portal
***NEW PATIENT PORTAL***
READ ONLY – OLD Patient Portal
Use the Health Portal above for READ ONLY access into your former patient portal.
All new requests should go through our new Patient Portal link above.